Question: 1. A customer asked the salesperson “How do you intend to solve my problem?” The salesperson told the customer his approach and provided a timeline for when each step would be completed. When asked for the sale, the customer said, “Oh, I’ll just do it myself.” Now that she had the process spelled out for her, she felt she no longer needed the salesperson.answer all and i will rate good. thanks Show transcribed image text 100% (1 rating)1. I assume that the salesperson was able to be fully truthful and to cope with all of the customer’s questions. I do not agree, however, that the whole process of its operation should be clarified before the sales were made. This “gives away,” does…View the full answerTranscribed image text: 1. A customer asked the salesperson “How do you intend to solve my problem?” The salesperson told the customer his approach and provided a timeline for when each step would be completed. When asked for the sale, the customer said, “Oh, I’ll just do it myself.” Now that she had the process spelled out for her, she felt she no longer needed the salesperson. Was her behavior appropriate? Why or why not? And whether appropriate or not. how can salespeople avoid such situations? 2. One buyer stated, “All closing methods are devious and self-serving! How can a salesperson use a technique but still keep my needs totally in mind?” Comment. Integrate into your discussion the concepts of persuasion versus manipulation. 3. “The ABCs of closing is “Always Be Closing”. Another version is “Close early-close often.” What is your reaction to this time-honored statement?” 4. “If your opponent begins to use an unethical tactic, walk out of the room.” Comment on this statement. 5. Stephanie Bolen, a salesperson for Nestlé, is preparing for an important negotiation session with Cub Foods, a large national food chain, regarding an upcoming promotional campaign. Her boss has strongly suggested that he attend the meeting with her. The problem is that her boss is not a good negotiator; he tends to get angry, is not organized, and tries to resolve the conflict by talking nonstop and thus wearing down the buyer team with fatigue. Her boss definitely has a win-lose negotiating philosophy. What should Stephanie do?
