For this Assignment, you will evaluate a real-world business scenario using a systems thinking approach to evaluate the workings of an organization. You will identify areas within the case where systems thinking is applied and where it is not. You will also evaluate the dilemma in terms of the concepts of a learning organization and moral imagination.
Marco Benevento, the owner of Benevento Foods, a manufacturer and distributor of food products to hotels and restaurants, has received a complaint from one of his customers that several pieces of rubber have been found in one of the baking mixes. The customer is placing all incoming orders on hold until the issue is resolved. Adding to the situation, the annual BRC Food Safety audit is scheduled for the end of the month. Mr. Benevento knows that you are working toward completing your MBA and wonders if there are any techniques you have learned that may help to identify the causes of the quality issue. As you begin to tell him about systems thinking and root cause analysis, he is impressed and asks you to take charge of finding the root cause(s) of the quality issue and to provide him with recommendations for improvements. After reviewing the case, you will compile a business report using the template provided, including specific examples from the case as well as relevant citations from the Learning Resources, the Walden Library, and/or other appropriate academic sources to support your evaluation.
To prepare for this Assignment:
Read and review the case study Benevento Foods: When the Rubber Hits the Dough.
Wood, D., Vachon, S.,
Instructions: Scott Restaurant Company purchased a commercial freezer from Big Refrigeration Company. The written contract between Scott Restaurant CompanyInstructions:
Scott Restaurant Company purchased a commercial freezer from Big Refrigeration Company. The written contract between Scott Restaurant Company and Big Refrigeration Company provided that Scott Restaurant Company would pay Big Refrigeration Company $5,000 for an Arctic Air commercial freezer and an additional $1,000 for delivery and installation of the commercial freezer. Write a case study that considers the questions below.
Is this contract subject to Article 2 of the Uniform Commercial Code (UCC)? Why, or why not? Does it make a difference if Scott Restaurant Company or Big Refrigeration Company are merchants? Why, or why not?
Next, consider that Big Refrigeration Company delivered an Admiral Craft commercial freezer to Scott Restaurant Company on the date the contract required but, before the freezer was installed, a representative of Scott Restaurant Company recognized that the freezer that was delivered was not the brand that the contract specified.
Include responses to the questions below in your case study.
? Did Big Refrigeration Company breach the contract?
? Why, or why not?
? If there was a breach of contract, what can Scott Restaurant Company do about the breach of contract?
Your case study should be at least two pages in length and include at least two outside sources. Be sure to use APA formatting for all citations and references. Please note that no abstract is needed.
introduces the idea of how customers perceive of what they purchase.Business Assignment Help Background: Chapter 2 introduces the idea of how customers perceive value of what they purchase. There are 5 different types of values that are the components of overall value. Customers also look at the cost component of a purchase and consider 3 dimensions of the cost involved in the purchase. These are summarized in a Table 2.1 Components of Perceived Benefit and Perceived Cost. You need to understand these concepts to apply them to your assignment.Assignment Directions: In section 1.2 of this chapter there is an exercise that introduces Frank’s All-American Barbeque. You will be applying the ideas in Table 2.1 to the discussion about Frank’s. A copy of the story and the chart of the value benefits and perceived costs is attached.Answer the following questions using what you have learned in section 1 of chapter 2, Table 2.1 and the information about Frank’s Barbeque restaurant.Paragraph 1: Discuss how the 5 value benefits from Table 2.1 are evident in Frank’s All-American Barbeque business.Paragraph 2: Describe how the perceived costs from Table 2.1 are applicable in Frank’s All-American Barbeque business.Be sure you use examples from the information about Frank’s business to support the benefits and costs you discuss. In addition, do not use sentences directly from the text in your answers; this is plagiarism and can result in a zero on your work. Your explanations should be in your own words.Franks All American Barbeque and charts.docx
Frank’s All-American BarbequeRobert Rainsford is a twenty-eight-year-old facing a major turning point in his life. He has found himself unemployed for the first time since he was fifteen years old. Robert holds a BS degree in marketing from the University of Rhode Island. After graduation, a firm that specialized in developing web presences for other companies hired him. He worked for that firm for the last seven years in New York City. Robert rose rapidly through the company’s ranks, eventually becoming one of the firm’s vice presidents. Unfortunately, during the last recession, the firm suffered significant losses and engaged in extensive downsizing, so Robert lost his job. He spent months looking for a comparable position, yet even with an excellent résumé, nothing seemed to be on the horizon. Not wanting to exhaust his savings and finding it impossible to maintain a low-cost residence in New York City, he returned to his hometown in Fairfield, Connecticut, a suburban community not too far from the New York state border.He found a small apartment near his parents. As a stopgap measure, he went back to work with his father, who is the owner of a restaurant—Frank’s All-American Barbeque. His father, Frank, started the restaurant in 1972. It is a midsize restaurant—with about eighty seats—that Frank has built up into a relatively successful and locally well-known enterprise. The restaurant has been at its present location since the early 1980s. It shares a parking lot with several other stores in the small mall where it is located. The restaurant places an emphasis on featuring the food and had a highly simplified décor, where tables are covered with butcher paper rather than linen tablecloths. Robert’s father has won many awards at regional and national barbecue cook-offs, which is unusual for a business in New England. He has won for both his barbecue food and his sauces. The restaurant has been repeatedly written up in the local and New York papers for the quality of its food and the four special Frank’s All-American Barbeque sauces. The four sauces correspond to America’s four styles of barbecue—Texan, Memphis, Kansas City, and Carolina. In the last few years, Frank had sold small lots of these sauces in the local supermarket.As a teenager, Robert, along with his older sister Susan, worked in his father’s restaurant. During summer vacations while attending college, he continued to work in the restaurant. Robert had never anticipated working full-time in the family business, even though he knew his father had hoped that he would do so. By the time he returned to his hometown, his father had accepted that neither Robert nor Susan would be interested in taking over the family business. In fact, Frank had started to think about selling the business and retiring. However, Robert concluded that his situation called for what he saw as desperate measures.Initially, Robert thought his employment at his father’s business was a temporary measure while he continued his job search. Interestingly, within the first few weeks he returned to the business, he felt that he could bring his expertise in marketing—particularly his web marketing focus—to his father’s business. Robert became very enthusiastic about the possibility of fully participating in the family business. He thought about either expanding the size of the restaurant, adding a takeout option, or creating other locations outside his hometown. Robert looked at the possibility of securing a much larger site within his hometown to expand the restaurant’s operations. He began to scout surrounding communities for possible locations. He also began to map out a program to effectively use the web to market Frank’s All-American Barbeque sauce and, in fact, to build it up to a whole new level of operational sophistication in marketing.Robert recognized that the restaurant was as much of a child to his father as he and his sister were. He knew that if he were to approach his father with his ideas concerning expanding Frank’s All-American Barbeque, he would have to think very carefully about the options and proposals he would present to his father. Frank’s All-American Barbeque was one of many restaurants in Fairfield, but it is the only one that specializes in barbecue. Given the turnover in restaurants, it was amazing that Frank had been able to not only survive but also prosper. Robert recognized that his father was obviously doing something right. As a teenager, he would always hear his father saying the restaurant’s success was based on “giving people great simple food at a reasonable price in a place where they feel comfortable.” He wanted to make sure that the proposals he would present to his father would not destroy Frank’s recipe for success.Table 2.1 Components of Perceived Benefit and Perceived CostComponentAspectsActivities to DeliverComponents of Perceived BenefitFunctional Measurable quality
• Performance• Reliability• Support network Quality assurance in product and services
• Superior product and process design• Selection of correct attributes• Ability to improve product and operations• Management of value chainSocial Builds identification with social, ethnic, or class group
• Emphasize lifestyle• Development of interaction among people• Build bonds within groups Market research correctly identifies customer base(s)
• Ability to build social community among customersEmotional Assist in making one feel good about themselves
• Attachment to product or service• Produces a change in how others see the user• Trustworthiness• Profound customer experience• Aesthetics Market research understands psychological dimensions of customer base(s)
• Marketing content emphasizes desired psychological dimensions• Reliability between marketing message and deliveryEpistemic Novelty
• Fun• Evoke interest in product or service• Interest in learning• Produces a willing suspension of disbelief Creative personnel
• Creative product or process development• Commitment to innovation• Willingness to experimentConditional Produces meaning in a specific context
• Tied to particular events• Tied to holidays• Demonstrates social responsibility Flexibility (can alter physical facilities or marketing message depending on context)
• Management commitment to responsible actionComponents of Perceived CostMonetary Reduce purchase price
• Reduce operating costs• Reduce maintenance costs• Reduce opportunity costs Superior design
• Operational efficiency• Cost containment• Quality control and assurance• Easy acquisitionTime Reduce time to search for product or service
• Reduce time to purchase• Reduced learning curve Broad distribution channels
• Web-based purchasing option• Web-based information• Superior designPsychic Simplified use
• “Comfortable” feeling with regard to product or service use Superior design
• Ability to write clear instructions
Business ReportIn the report, you need to cover the following:
1.Some background research into the organization of your choice; e.g., size, financial performance, business strategy (and/or business model). 3.Apply your knowledge of innovation theories (connect your recommended innovation with innovation concepts such as radical innovation, disruptive innovation, product innovation etc) and the relevant literature to make recommendations for how the organization should respond to the challenges via business innovations.
a. Choose the 2 – 3 most relevant business innovations that you are going to include in your report.
b. The business innovations must be technology related.
c. Critically discuss the business innovations in relation to the challenges that this organization is facing
Requirements: 1500-2000 Words Times New Roman Size 12 Font Double-Spaced Harvard Format | .doc file
Be sure to include an introduction with a clear thesis statement along with a conclusion
Please be sure to use sources that are credible or scholarly
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