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Process Improvement Plan

Develop a 7-page process improvement plan for a provided scenario or a
business and process of your choice, using data to support your
This portfolio work project, a process improvement plan, will help
you demonstrate competencies in process documentation, process analysis,
and process improvement.
For this assessment, choose either Option 1 or Option 2. You do not
need to do both. You will apply one of these scenarios in the
Requirements below. Both options will be graded using the same scoring
Option 1 Wild Dog Coffee Company, a locally owned company with a single
coffee shop location, serves a wide selection of espresso products,
small breakfast and lunch menu items, and a limited evening menu. The
company is planning to expand the business by adding an additional
location. While different menu items may be tested at the new location,
the espresso beverage preparation process will remain exactly the same.
The company wants to ensure that the espresso beverage preparation
process is documented and refined before the move.
Option 2 Select a business and process of your choosing. Note: It is
recommended that you use the same business for each assessment in this
course. Before choosing a company, read all three of the assessments
thoroughly to ensure the following:
The company fits the assessment requirements and you have access to the information needed to complete the assessment.
The business information is disclosed in the assessment for faculty’s reference.
You can distribute the business data without disclosing confidential information.
Contact faculty with questions.
Your Role
Option 1 You are one of three owners of Wild Dog Coffee Company. Your
background is primarily in operations. Your business partners’
backgrounds are in marketing and sales. While they are working on the
external aspects of the business that will bring customers in, you are
focused on making the internal customer-facing processes as efficient as
possible. You are preparing an analysis and recommendations that will
help manage a core process improvement for the successful opening of a
second location.
Option 2 Your boss, a director, has tasked you with a process improvement
project. She is relying on you to prepare an analysis and
recommendations that can be presented to the executive team of the
Include the following in your process improvement plan:
Assess the steps for a selected process.
Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for your selected scenario.
If using Wild Dog Coffee Company, show the steps for preparing
an espresso beverage (for example, latté, cappuccino); there are two
steps that must be included: (1) order is submitted and (2) beverage is
handed to the customer. Hint: You may want to visit a local coffee shop to observe the beverage preparation process.

Prepare a procedure documenting the selected process. At a
minimum, the procedure must document the following for your selected
Metrics. Identify at least two metrics that
will be useful in determining how well the new process is performing. Be
sure to identify the target value of the metric and how you will
measure it.
For Wild Dog Coffee Company, it could be how well the beverage
preparation process is performing. A third metric is already identified
for you: order delivery time. (This is the time between when the order
is submitted and the time the beverage is handed to the customer.)

Procedure. This section describes each step of the process.
For Wild Dog Coffee Company, your procedure should be titled,
“Espresso Beverage Preparation Process.” Be sure to include order
submittal and handing the beverage to the customer as part of the

Purpose (of the procedure). This section describes what the procedure is intended to do.

Analyze data for process changes for a selected process. Respond to the following questions:
Is the process centered? Provide the results of your
calculations and the rationale for your decision by thinking about the
process capability.
Is the process capable at 3-sigma? Provide the results of your
calculations and the rationale for your decision by thinking about the
process capability index.
Is the process in statistical control? Provide the appropriate
numbers and the rationale for your decision using a control chart for
For Wild Dog Coffee Company, analyze the Beverage Service Times [XLSX]
data. This data is for 50 beverage preparation events and was collected
using their order processing system. Each individual order gets a
time-stamp when it is placed and again when the beverage is handed to
the customer. The senior barista thinks the beverage delivery times
should range between 2 and 3 minutes. The known process standard
deviation, which has been calculated on an on-going basis, is 0.5903

Analyze the cause and effect of process variances.
Brainstorm possible sources of variation to create a
cause-and-effect diagram to help analyze potential sources of variation
in the espresso beverage preparation process at Wild Dog Coffee
Company or for your selected business’ process. Your diagram must
include at least four of the “6 Ms” (that is, management, manpower,
method, measurement, machine, materials).

Recommend quality and customer service improvements for a selected process.
Detail the results of your analysis for Wild Dog Coffee Company
or your selected business’ process to substantiate your recommendations.

Deliverable Format
Requirements: The process improvement plan is to be a minimum of 7 pages, not including the title, reference, and appendix pages.
Use a process improvement plan template of your choice.
Related company standards: The process improvement plan is a professional document and should
therefore follow the corresponding MBA Academic and Professional
Document Guidelines (available in the MBA Program Resources), including
single-spaced paragraphs.
In addition to the title and reference pages, include the following in the appendix:
Detailed results of order delivery time analysis.
Cause-and-effect diagram.

Use American Society for Quality (ASQ) data analysis tools and 2–3 additional scholarly or academic sources where applicable.
Use APA formatting for citations and references.
By successfully completing this assessment, you will demonstrate
your proficiency in the following course competencies through
corresponding scoring guide criteria:
Competency 1: Analyze how operations management theories and
models effect the development and delivery of products or services to
the marketplace.
Assess the steps for a selected process.

Competency 2: Use logistics and supply chain management tools to manage the distribution of products and services.
Prepare a procedure documenting a selected process.

Competency 3: Use data to evaluate the effect of operations management decisions on organizational goals.
Analyze data for process changes for a selected process.
Analyze the cause and effect of process variances.

Competency 4: Evaluate the effectiveness of operations management strategies to achieve quality and customer service goals.
Recommend quality and customer service improvements for a selected process.

Competency 5: Communicate business needs, opportunities, and strategies with multiple stakeholders.
Write coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.

Faculty will provide feedback as if they were the recipient of your
deliverable in the workplace, using the scoring guide. Refer to
the scoring guide to ensure that you meet the grading criteria for this
assessment before submission.

need to complete my project

1. complete chapter 4 ( add charts and explain all charts ) depending on the questionnaire are attached
2. complete chapter 5 ( need more explanation on summary depending to the results on chapter 4 and Conclusion

The work has two parts. the first part is for 2 pages and our firm is a for profit

Business Assignment Help The work has two parts. the first part is for 2 pages and our firm is a for profit university that offers online courses, undergrad, masters, PHD. And for the second part, 3 pages are needed. Part two should be based on part one. on the attached assignment the last 4 pages have the exact rubric for what is needed.

What differentiate us from others out there is our understanding of the importance of customer service and the way of delivering it. Our ability to adopt with technologies year over year and utilize it as a tool our clients can access for a better experience is also what sets as a part from other competitors. We have call centers and drive the use of AI for all services as we automize most of our day to day processes.

if possible a PP for part one as well.

business plan

Business Plan

Outline of the Business Plan:
1. Cover Page and Table of Contents. The cover page should include the name of the company, its address, its phone number, the date, and contact information for the lead entrepreneur.
2. Executive Summary. The executive summary is a short overview of the entire business plan; it provides a busy reader with everything that needs to be known about the new venture’s distinctive nature.
a. Although the executive summary appears at the beginning of the business plan, it should be created after the plan is finished. Only then can an accurate overview of the plan be written.
b. An executive summary shouldn’t exceed two single-spaced pages. The cleanest format for an executive summary is to provide an overview of the business plan on a section-by-section basis.
3. Industry Analysis. This section should begin by describing the industry the new business will enter in terms of its size, growth rate, and sales projections. It is important to focus strictly on the business’s industry and not its industry and target market simultaneously. Before a business selects its target market, it should have a good grasp on its industry—including where its industry’s promising areas are and where its points of vulnerability are located.
a. The sections to include in this portion of the plan include: Industry Size, Growth Rate and Sales Projections, Industry Structure, Nature of Participants, Key Success Factors, Industry Trends, and Long-Term Prospects.
b. Industry structure refers to how concentrated or fragmented an industry is. Fragmented industries are more receptive to new entrants.
c. Industry trends should be discussed, which include both environmental and business trends. This is arguably the most important section of an industry analysis because it often lays the foundation for a new business idea in an industry.
4. Company Description. This section begins with a general description of the company. Although at first glance this section may seem less critical than the others, it is extremely important. It demonstrates to your reader that you know how to translate an idea into a business.
a. The company description should start with a brief introduction, which provides an overview of the company and reminds the reader of the reason it is starting.
b. The sections to include in this portion of the plan include: Company History, Mission Statement, Products and Services, Current Status, Legal Status and Ownership, and Key Partnerships (if any).
5. Market Analysis. While the industry analysis focuses on the industry that a firm will participate in, the market analysis breaks the industry into segments and zeroes in on the specific segment (or target market) to which the firm will try to appeal.
a. The sections to include in this portion of the plan include Market Segmentation and Target Market Selection, Buyer Behavior, and Competitor Analysis.
b. Market segmentation is the process of dividing the market into distinct segments. Markets can be segmented in many ways, such as by geography, demographic variables, psychographic variables, and so forth.
c. A competitor analysis is a detailed analysis of a firm’s competitors.
6. The Economics of the Business. This section begins the financial analysis of the business, which is further fleshed out in the financial projections. It addresses the basic logic of how profits are earned in the business and how many units of a business’s product or service must be sold for the business to “break even” and then start earning a profit.
a. Revenue drivers and profit margins. Summarize the major revenue drivers of the business in proportion to where you expect to make your money. Describe the size of the overall gross margins and margins for each of the major revenue drivers of the business. Then determine the weighted average contribution margins.
b. Fixed and variable costs. Provide a detailed summary of fixed and variable costs for the venture.
c. Operating leverage and its implications. Characterize whether your cost structure is predominantly fixed or variable and then indicate the implications.
d. Start-up costs. Distinguish the one-time start-up costs of the business.
e. Overall economic model. Put the pieces above together. Indicate how you will make money in terms of the combination of margins, volumes, operating leverage, and revenue source flexibility. How attractive is the combination?
f. Breakeven chart and calculations. Compute the number of units the business has to sell to “break even” prior to earning a profit.
g. Profit durability. Address the issue of how solid or vulnerable the profit stream appears to be.
7. Marketing Plan. The marketing plan focuses on how the business will market and sell its product or service. It deals with the nuts and bolts of marketing in terms of price, promotion, distribution, and sales.
a. The sections to include in this portion of the plan include Overall Marketing Strategy and Product, Price, Promotions, and Distribution.
b. A firm’s marketing strategy refers to its overall approach for marketing its products and services. A firm’s overall approach typically boils down to how it positions itself in its market and how it differentiates itself from its competitors.
c. The next section should deal with your company’s approach to product, price, promotion, and distribution.
d. The final section should describe the company’s sales process or cycle and specific sales tactics it will employ.
8. Product (or Service) Design and Development Plan. If you’re developing a completely new product or service, you need to include a section in your business plan that focuses on the status of your development efforts.
a. The sections to include in this portion of the plan include: Development Status and Tasks, Challenges and Risks, and Intellectual Property.
b. Most products follow a logical path of development that includes product conception, prototyping, initial production, and full production. You should describe specifically the point that your product or service is at and provide a timeline that describes the remaining steps.
c. A prototype is the first physical depiction of a new product. A virtual prototype is a computer-generated 3D image of an idea. It displays an invention as a 3D model that can be viewed from all sides and rotated 360 degrees.
9. Operations Plan. The operations plan outlines how your business will be run and how your product or service will be produced.
a. The sections to include in this portion of the plan include: General Approach to Operations, Business Location, Facilities, and Equipment.
b. A useful way to illustrate how your business will be run is to first articulate your general approach to operations in terms of what’s most important and what the make-or-break issues are. You can then frame the discussion in terms of “back stage,” or behind the scenes activities, and “front stage,” or what the customer sees and experiences.
10. Management Team and Company Structure. This is a critical section of a business plan. Many investors and others who read business plans look first at the executive summary and then go directly to the management team section to assess the strength of the people starting the firm.
a. The sections to include in this portion of the plan include: Management Team, Board of Directors, Board of Advisors, and Company Structure.
b. A board of directors is a panel of individuals elected by a corporation’s shareholders to oversee the management of the firm.
c. A board of advisors is a panel of experts asked by a firm’s management to provide counsel and advice on an ongoing basis.
d. An organizational chart, which is often included in this section of the business plan, is a graphic representation of how authority and responsibility are distributed within the company.
11. Overall Schedule. A schedule should be prepared that shows the major events required to launch the business. The schedule should be in the format of milestones critical to the business’s success.
12. Financial Projections. The final section of a business plan presents a firm’s pro forma (or projected) financial projections. Having completed the previous sections of the plan, it’s easy to see why the financial projections come last. They take the plans you’ve developed and express them in financial terms.
a. The sections to include in this portion of the plan include: Sources and Uses of Funds Statement, Assumptions Sheet, Pro Forma Income Statements, Pro Forma Balance Sheets, Pro Forma Cash Flows, and Ratio Analysis.
b. A sources and uses of funds statement is a document that lays out specifically how much money a firm needs, where the money will come from, and what the money will be used for.
c. Pro forma (or projected) financial statements are the heart of the financial section of a business plan. A firm’s pro forma financial statements are similar to the historical statements an established firm would normally prepare, except they look forward rather than track the past.
d. Ratio analysis—Most business plan writers interpret or make sense of a firm’s historical and/or pro forma financial statements through ratio analysis. Ratios, such as return on assets (ROA) and return on sales (ROS), are computed by taking numbers out of financial statements and forming ratios with them.
13. Appendix. Any material that does not easily fit into the body of a business plan should appear in an appendix.
14. Putting It All Together. In evaluating and reviewing the completed business plan, the writers should put themselves in the reader’s shoes to determine if the most important questions about the viability of their business venture have been answered.

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