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Wilfred Owen Poem essay help

Wilfred Owens poems illustrate how the atrocities of war can be a significant force on the outcomes of how human conflict is conveyed in his poetry. This is achieved by using a variety of poetic techniques. War can affect an individual in a multidimensional manner, affecting their perspective towards life and creating human conflict. In the poem ‘Disabled’ the quote “He’s lost his color” is symbolic of the sacrifice of the soldiers is symbolic of life.

Furthermore the poem emphasizes that war is a horrifying experience, externally crippling the individual. Finally in the quote “ Why don’t they come and put him into bed? Why don’t they come? ” Repetition is used of “Why don’t” and rhetorical question is emphasizing how he is helpless. Additionally the poem ‘Anthem for the Doomed Youth’ emphasizes that participating in war is an immense waste of the youthful life of the soldiers, and that war destroys the honor and dignity of the soldier because of human conflict.

In the quote “ Only the stuttering rifle rapid rattle” personification, alliteration and onomatopoeia combine as methods to make war seem more brutal, violent and cruel. Furthermore in the poem ‘Anthem for Doomed Youth’ conscripting in the military can lead to human conflict and eventually death. The quote “calling them from sad shires” alliteration of ‘s’ is used to soften the tone and makes the Volta change and illustrate how the death of soldiers is “calling them from sad shires. In the poem ‘Disabled’ human conflict emerges from the military because of people conscripting to the military to impress their friends. The quote “Voices… Voices of play and pleasure after day” repetition of ‘Voices’ highlights his silence and social ostracism. Furthermore in the poem ‘Disabled’ fighting in the war leads to human conflict which then can leave an individual disabled for the rest of their lives.

In the quote “For…his back will never brace” contrasts his age, because when he joined the military and fought in the war and came back ‘His back will never brace’ illustrating how he cannot move. In the poem ‘Anthem for Doomed Youth’ being involved in human conflict can lead to future consequences. The quote “ Their… down of blind” uses a rhyming couplet to conclude the sonnet illustrating how the funeral is coming to an end. Furthermore in the poem ‘Anthem for the Doomed Youth’ human conflict arises when one creates a isturbance to another individual and can lead to horrific experiences.

The quote “ What passing bells… die as cattle? ” uses rhetorical question to illustrate how the soldiers ‘die as cattle. ’ In conclusion, war poems such as ‘Disabled’ and ‘Anthem for Doomed Youth’ represent how human conflict is conveyed by illustrating the experiences and memories of war. Wilfred Owens poems illustrate how the atrocities of war and can be a significant force on the outcomes of how human conflict is conveyed in his poetry.

Outsourcing at Office Supply compare and contrast essay help: compare and contrast essay help

Having OSI run in-house IT is no longer valuable to the business 3 IT functions provide cost savings, not long-term strategic value. The IT infrastructure is difficult and expensive to maintain. There are issues with retention of talented IT staff. System downtime results in immediate losses. The bulk of IT spending is in support, not transformation. Strategy Costs/Benefits Implementation Change Mgmt Risks

Outsourcing at OSI – Team 4 Outsourcing IT to TIS will allow OSI to focus on core business activities instead of maintenance 4 ? TIS employs industry experts and has experience working with other large companies. TIS can standardize IT to raise service levels and lower costs. TIS can quickly scale and provide flexible cost structures depending on OSI’s IT needs. TIS’s industry knowledge and experience will allow for greater security. Costs/Benefits Implementation Change Mgmt Risks ? ? ? Strategy Outsourcing at OSI – Team 4 IT outsourcing is a successful strategy for other major global companies 5 ?

Retailers Home Depot and UK’s Tesco outsource their IT functions in order to support existing systems and develop new applications. Tesco saves an estimated $100 million every year. Citibank sold its Citigroup Technology Services to focus on its banking and financial services. ? ? Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 Outsourcing IT will cover many costs normally associated with managing infrastructure 6 Infrastructure Costs over the Next Five Years (000’s) Year 1 Base Case Outsourced Savings $ $ $ 60,862 70,315 (9,452) $ $ $ Year 2 61,542 42,941 18,601 $ $ $ Year 3 2,409 43,613 18,795 $ $ $ Year 4 64,170 36,655 27,515 $ $ $ Year 5 65,693 38,146 27,546 Total Savings: $83,000 NPV @ 8%: $37,700

Additional Notes Regarding Outsourcing ? ? ? Easier access to new technology, reduction in start-up costs. Use of specialized, experienced IT personnel to manage issues. Decreased depreciation, utilities and maintenance expenditures. http://www. macquarietelecom. com/hosting/it_outsourcing. htm Costs/Benefits Implementation Change Mgmt Risks Strategy Outsourcing at OSI – Team 4 Outsourcing IT infrastructure will significantly reduce total IT expenditures 7 Infrastructure Costs over the Next Five Years 75M By outsourcing IT infrastructure, OSI will see positive returns over in-house IT as early as year 2.

Expected total annual IT cost-savings will reach 11% during year 2 and 16% by year 5. $70M $65M $60M $55M $50M $45M $40M $35M $30M 1 2 3 4 Years From Now 5 $19 [$10] $19 [$29] $27 [$56] $28 [$84] -$9 [-$9] Base case Outsourced Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 IT outsourcing improves IT performance, but increases exposure to risk 8 Focus on innovation instead of support. Increased security, relieved liability. Improved Performance of IT Infrastructure

High performance, externally managed IT. Reliance on a 3rd party for critical operations. Less customizable infrastructure adjustments. Increased Exposure to Risk Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 Five requirements for implementing a successful IT outsourcing strategy 9 • Due Diligence • Define • Implement • Review • Maintain Strategy Costs/Benefits Implementation Change Mgmt Service Levels Std. Operating Procedures Communications Plan Metrics and Reporting Quality Assurance Risks Outsourcing at OSI – Team 4 A state-of-the-art IT infrastructure has five steps 10 ? ?

Solution: IT infrastructure outsourcing Step 1 – Identify ? Overview of given service levels ? Analyze actual IT-architecture ? Step 2 – Define ? Definition of the processes ? Evaluate required data management and technology ? Step 3 – Implement ? Transferring given IT and purchase new IT ? Restructuring of IT infrastructure Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 (cont’d) A state-of-the-art IT infrastructure has five steps 11 ? ? Solution: IT infrastructure outsourcing Step 4 – Review ? Testing of implementation ? Improve performance ? Cut-over to new IT-infrastructure ?

Step 5 – Maintain ? Ensure provided SLA levels ? Continuous improvement initiatives Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 The transition to new systems will take one year 12 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Identify processes & architecture Definition of processes Transferring IT Restructuring IT Testing and Improvement Cut-over Ensure and improve IT infrastructure 2month 2m 2m 3m 4m 2 weeks 4 years Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 A change management initiative will help OSI keep employee morale high 13

Define Monitor Modify Strategy Costs/Benefits • • • • Procedures for handling change Roles and responsibilities of IT staff Measurements and metrics for change management Assignment of priorities • Execute break out procedures when necessary • Track with the original change management plan • Modify the change management plan as required • Report on changes implemented http://articles. techrepublic. com. com/5100-10878_11-5074869. html Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 IT outsourcing provides additional opportunities for current OSI IT employees 14 Divide the IT staff into 2 categories: ? Supporting the services provided by TIS.

Developing in-house capability to research innovative technologies. ? Conduct employee motivation program to make the employees understand the benefits of the outsourcing program. Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 IT outsourcing involves various categories of risk 15 ? Risks in Outsourcing Brand Damage Service Interruptions Operational Risk Contractual Risk Compliance Risk S514 – Justin Greis – VRM Presentation (October 13, 2009) Strategy

Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 Various approaches to mitigate risks 16 Category Example Mitigation Impact Compliance Vendor does not meet OSI’s Ensure that TIS has the required Risk minimum standards for compliance. policies for compliance Contractual Risk Risk of running into disagreements with the vendor Have necessary service level agreements in place Implement change management initiatives for more efficiency Run the parallel systems for the initial year Make customers aware of the changeover and have alternate options available Risks

Operational Operational efficiency decreases due to the change in process Risk System break downs and Service Interruption unexpected behavior might occur during the transition period Brand Damage Customers face issues and lose trust over the organization Strategy Costs/Benefits Implementation Change Mgmt Outsourcing at OSI – Team 4 A solution to save money, increase performance and provide scalability over time 17 Lower IT-cost of about 30% in year 2 and about 43% in year 4. Improvement of performance, security and availability. NPV of $37. 7 million over 5 years.

Define change management process and practices.Procedures for handling changes Roles and responsibilities of the IT support Measurements for change management Tools to be used Type of changes to be handled and how to assign priorities Back-out procedures Receive all requests for changes, ideally through a single change coordinator. Change requests can be submitted on a change request form that includes the date and time of the request.

Examine all change requests to determine: Change request prioritization Resource requirements for implementing the change. At this stage, apply the change and monitor the results. If the desired outcome is not achieved, or if other systems or applications are negatively affected, back out the changes. ? Step 5: Evaluate and report on changes implemented ? Provide feedback on all changes to the change coordinator, whether they were successful or not. The change coordinator is responsible for examining trends in the application of changes, to see if: Change implementation planning was sufficient. Changes to certain resources are more prone to problems.

The Role of Consumer Protection Agency and the Judiciary on Consumer Protection admission essay help: admission essay help

A consumer can be defined as someone who acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing. Consumer protection consists of laws and organizations designed to ensure the rights of consumers as well as fair trade competition and the free flow of truthful information in the marketplace.

The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer protection laws are a form of government regulation which aims to protect the rights of consumers. For example, a government may require businesses to disclose detailed information about products—particularly in areas where safety or public health is an issue, such as food.

Consumer protection is linked to the idea of “consumer rights” (that consumers have various rights as consumers), and to the formation of consumer organizations, which help consumers make better choices in the marketplace and get help with consumer complaints. Other organizations that promote consumer protection include government organizations and self-regulating business organizations such as consumer protection agencies and organizations, the Federal Trade Commission etc.

Consumer interests can also be protected by promoting competition in the markets which directly and indirectly serve consumers, consistent with economic efficiency. In Nigeria, the major Consumer Protection Agency saddled with this responsibility is the Consumer Protection Council (CPC). Consumer Protection Council (CPC) is a Parastatal of the Federal Government of Nigeria, supervised by the Federal Ministry of Trade and Investment. Though established by Act No. 6 of1992, it commenced operations only in 1999, when its institutional framework was put in place.

The mandate of CPC is to, among others, eliminate hazardous products from the market, provide speedy redress to consumers complaints, undertake campaigns which would lead to increased consumer awareness, ensure that consumers’ interest receive due consideration at the appropriate forum, and encourage trade, industry and professional associations to develop and enforce in their various fields uality standards designed to safeguard the interest of consumers.

While using all legitimate means to eliminate the scourge of consumer rights abuse in the Nigerian market place, it is common knowledge that an uninformed consumer population cannot be effectively protected if they do not know that they have rights, what the rights are, and how the rights could be protected. On the other hand, businesses and organizations also need to be well acquainted with their obligations to consumers.

Based on this, the CPC serves to effectively police the market, sensitizing consumers to their rights and responsibilities and at the same time ensuring that businesses are committed to fulfilling their obligations to consumers. This is all in a bid to ensure that the country would become a better consumer-friendly nation. Consumers are entitled to a variety or rights, and the Consumer Protection Council and other consumer protection agencies serve to create awareness of these rights.

All of which must be insisted upon, and most of which are stated below: 1. The Right to Satisfaction of Basic Needs: Access to basic goods and services necessary for survival, such as food, water, energy, clothing, shelter, health-care, education and sanitation. Goods and services must meet the standard of quality promised such that there is value for money in the purchase. 2. The Right to Safety: Protection from hazardous products, production processes and services.

The Right to Information: Provision of information enabling informed consumer choice as well as protection from misleading or inaccurate advertising and labeling. 4. The Right to Choose: Access to variety of quality products and services at competitive prices. 5. The Right to Redress: Compensation for misrepresentation, shoddy goods and unsatisfactory public and private services, including the right to adequate legal representation. 6. The Right to Consumer Education: Acquisition of the skills required to be an informed consumer throughout life. 7.

The Right to Consumer Representation: Advocacy of consumers’ interest and the ability to take part in the formulation of economic and other policies affecting consumers i. e. the right to be heard. 8. The Right to a Healthy Environment: Habitation is a place that is safe for present and future generations and which will enhance the quality of their lives. On its own part, the Judiciary is defined as the system of courts of justice in the country, and serves to ensure that all laws regarding consumer protection are enforced and strictly adhered to, and stiff penalties are meted out to defaulters.

The laws, terms and conditions regarding consumer protection are reflected in The Consumer Protection Council Act (1992 No 66), where control of key aspects of consumer protection such as sales promotions, advertisements, products and services monitoring and regulation are explicitly stated. For instance, in the case of sales promotions, The Consumer Protection Council Act grants authority to the CPC to verify the genuineness of all sales promotions, ensuring that they are within legal, decent, honest and faithful limits, and ensure their direct supervision.

The judiciary metes out penalties to erring parties which could be in the form of suspension for a definite period of time, fines and/or direct prohibition of activity. These, to a large extent are aimed at regulating and controlling the excesses of manufacturers, advertisers and consumers and ensure that all practices concerned are within legal and permissible limits, and is especially necessary in countries such as Nigeria because the global crisis has made ready markets in developed countries to look for emerging markets with a huge population base to dump their products, and Nigeria fits the description of such emerging market.

The judiciary, through the enforcement of The Consumer Protection Council Act (1992 No 66), which guides consumer protection, ensures that Nigeria does not become a ready market for unscrupulous foreign countries and companies to dump products and services.

Developing the Work Team writing an essay help: writing an essay help

Developing the Work Team Reflective Review Understand the nature of teams and the features of team roles and responsibilities including the advantages and disadvantages Q1. How does a team differ from a group? Give 3 examples of the differences. A team and a group are often classed as the same, but they are in fact completely different entities. Three of the main differences are Trust Leadership Working towards a shared common goal •Trust – In a team there are high levels of trust which enables members to express ideas and opinions freely and confidently.

This allows feelings to be discussed and also will conflict can be resolved due to this. In a group there is usually a lower level of trust between members, due to roles not being defined so people will become suspicious of other peoples motives (why are they doing that, are they setting me up for a fall, will I be held accountable if I agree etc) and this will result in decreasing trust between members. •Leadership – In a team the leader is not defined, as each member will share the leadership roles and rotate the responsibilities.

In a group there is a defined leader who will assign work and delegate roles to the group members. •Working towards a shared common goal – In a team members will work together to achieve a common goal. This is achieved through discussion, exchange of ideas and experiences and there is an overall consensus on the overall solution. In a group the target will be met but the final decision will always be made by the leader of the group. Members will not exchange ideas as they are working for themselves and not a team. Q 2.

Leading the team is an important team role. Briefly describe 2 other roles that members of a team might fill using a recognised model. A recognised model which shows other roles within the team is Belbin’s Team Role Model. Belbin researched the behaviours of different individuals within a team. Through this research he discovered that there were certain categories that make up roles within a team. Using this you can ensure that individual’s strengths are used to enhance the team and there weaknesses can be managed. Belbin’s Team Role Model. Categories of individual roles within the team) Company Worker Chair Shaper Plant (Innovator) Resource Investigator Monitor Team Worker Completer Finisher Implementer

The two roles that members of a team may fill using the above model are Team Worker and Implementer. ?Team Worker – These individuals can ensure the team are working cohesively and effectively and offer support where needed. These individuals are effective communicators and promote a good spirit throughout the team. They are generally outgoing, which means people are often receptive to their ideas.

However these people can be overly optimistic and have a tendency to be indecisive when it comes to making a decision. ?Implementer – These are individuals who get things done. The have the ability to turn ideas and concepts into reality. They are generally disciplined and very well organized. The dis-advantage to these types of people are that they are often in-flexible and are resistant to change Q3. Describe the 4 stages in team development The 4 stages in Team Development, according to Dr Tuckman are – Stage 1 – Forming

Stage 2 – Storming Stage 3 – Norming Stage 4 – Performing Dr Tuckmans theory that if the development of a team was to be achieved, managers should focus on how a team approaches a task from formation of the team, to completion of the task. He found that all teams followed the four stages above. ?Stage 1 : Forming During this initial stage, team members will often operate as individuals. Each individual will want to impress their personality on the team while its purpose and organisation are still being established.

During this time people will try to find out each others attitudes, and also the aims of the team. They will be wary of introducing new ideas, as they do not want to single themselves out as radical or unacceptable to their new peers. With no established leader objectives will not be made clear. ?Stage 2 : Storming During this stage open conflict between members can be commonplace. There will be challenges to original objectives and rules. Through this targets can become more realistic and trust is created throughout the team members, which is beneficial in the long run.

There may be disagreements over issues within the team, with some members agreeing with one view point and while others agree with a differing view, causing a split within the team. Conflict can also manifest over leadership of the team. ?Stage 3 : Norming This can be classed as a settling-in period, where some agreement has been reached and trust has started to develop. People have started to think of themselves as a team, and new procedures and roles have been implemented and accepted, enabling the team to function and members to work together.

Ideas are exchanged freely and members are willing to listen and accept other member’s points of view. ?Stage 4 : Performing At this stage the team will be harmoniously and they will have resolved any task or personal issues. Inner related roles will be established, and any issues between members will have been resolved so all their energy can be put into resolving the task. When problems arise a solution is found and the team constructively puts all their efforts to perform its task effectively. Q4.

Briefly describe 2 advantages and 2 disadvantages for an organisation of using teams to organise people to produce goods and services. One advantage for using a team is that it enables members to train others in the team allowing them to broaden there skills and also share knowledge of different types of work to create a greater knowledge pool within the team. This will allow team members to become more flexible in the tasks they can do, which can lead to increased productivity and work loads decreasing due to more people having the skills to complete different tasks.

Another advantage is that teams are able to make decisions themselves, rather than waiting for a decision being made for them. This helps the team to become more efficient due to potential obstacles being overcome through collective decision making. Also a team like this would require less supervision due to people higher up trusting them, through the results they are achieving, decreasing costs due to the wages saved from not having a supervisor overlooking them. A disadvantage to using a team in an organisation is that conflict can arise between members of the team.

This can be caused by a clash of personalities between team members, a disagreement in a decision making situation or, as team members work at different speeds conflict can arise if someone is perceived as “not pulling their weight”. This will create a negative working environment and results and productivity will suffer as a result. Another disadvantage is that teams can become stuck in mindset of how to approach work and not entertain the idea of change. This can be caused by a team being established for a long period of time, and having their own way to work.

If an idea is pitched towards the team which challenges the way they work, they will discount it straight away, even if the idea could be beneficial to their area of work. Q5. Explain briefly why an organisation might want to carry out a ‘Training Needs Analysis’ of its employees. An organisation may carry out a training needs analysis, when they are trying to determine if the staff may have any gaps in knowledge that would require up skilling or training in order for them to be more efficient in their work.

If gaps are indentified appropriate training would be required in the form of coaching, individual training plans, and also group training. It is important to identify the correct training as it would be counter productive to put certain team members in group training when they learn at different speeds than the other team members, and would hinder the class, and also be costly to run a whole training group where 121 coaching would be more suited. Q 6. State 1 advantage and 1 disadvantage of each of the following ways of training your team: a. Going on a 1 day training course away from the workplace b.

Having a trainer come in and train them in the workplace c. You coaching them individually in the workplace a. Going on a 1 day training course away from the workplace:- The advantages of sending my team away from the workplace to train are that they will be able to learn in a quiet, distraction free environment that would usually hinder training when conducted at work. If they were at their workstations, they would be distracted by members of staff, and the general noise of the office. A disadvantage to this would be that some team members may see it as a day off work, and not give the content their full concentration.

This could lead to them not understanding how to implement what they learnt at training, resulting in them having to go through the training again, costing the company more money. b. Having a trainer come in and train them in the workplace The advantage of having an external trainer come and train my team in the workplace is that they will have a structured plan of what needs to be trained to the team, and will be focussed on the goal. Having no previous working relationship with team members allows the trainer to be impartial with feedback to individuals and also to myself as their team leader.

The disadvantage to this is that the trainer could be unfamiliar with our working practices, leading to parts of the training being irrelevant, or confusing. This could lead to the team becoming frustrated and not learning what they set out to learn. If training had to be extended for a longer period of time, it would not only cost the company money to do this, but also my teams day to day work would have to be covered by another team, which could result in backlogs of work or work being processed incorrectly and impacting the customer. c. You coaching them individually in the workplace

The advantage of me coaching team members individually in the workplace is that I can set out what is trained to show them exactly how to perform in their role. This would be done by observation and providing specific feedback on their performance. This would then be followed up by quality checks and 121’s. The disadvantage would be the distractions in the office e. g. noise interruptions from other members of staff etc. I may be called into meetings so the coaching would be sporadic leaving the individual frustrated as the training is taking a considerably longer than they were lead to believe.

Intoductory Awareness of Sensory Loss essay help websites: essay help websites

This can lead to increased loneliness and even isolation in some cases. People with any kind of sensory loss can have difficulties in finding employment. Even though the Equality Act and the Disability Discrimination Act mean that employers cannot discriminate, it is hard to convince an employer that a sensory loss does not necessarily mean that someone is unable to do a job.

There are positives that can have an impact on individuals suffering from sensory loss. Your other senses can become more sensitive and perform better, for example your sense of smell or feeling of touch can improve. Attitudes such as these can make it difficult for people to maintain self-esteem and can destroy confidence, with the result that they will attempt less, rely on others more and potentially lose their independence. Any type of sensory loss can cause people to experience the ways in which society treats them differently.

People often believe that any type of sensory loss also reduces people’s capacity to understand. There have been some major shifts in attitudes as initiatives such as ‘Our Health Our Care Our Say’, ‘Putting People First’ and ‘Valuing People’ are changing how we look at disability and making people aware that all disabled people have the right to take a full part in society and to make choices about how they want to live. The social model of disability supports the idea of person-centred services.

For people with sensory loss, this means that services are planned in a way that gives people control over the services they need to support them. Most people are now offered a personal budget that enables them to work out a support plan based on what they are able to do for themselves, Personal budgets give people the chance to decide: what support they need, how they want the support delivered, whom they want to deliver the support and when they want support. Outcome 2 Supporting people with vision loss – Say who you are.

Say what you are going to do and be specific. Talk directly to the person and use their name. Stand in a place where you can be seen. If necessary, touch for attention. Take the time to answer questions. Tell the person that you are leaving them – do not just walk away. Supporting people with hearing loss – A quiet, well-lit room is best. Ensure the light is on the speaker’s face. Face the person you are speaking to. Stay in their field of vision. Speak a little louder than usual. Do not shout, as this distorts the voice and lip patterns.

Speak a little more slowly than usual but not so slowly as to destroy the speech rhythm. If something is not understood, rephrase rather than repeat. Avoid distracting clothes or dangly earrings, or a beard if you are male, as this may cover the lips. Supporting people with Deaf blindness – Braille is a system of raised dots which can be read by touch. The Moon alphabet consists of embossed shapes which can be read by touch. Objects of Reference are objects that have special meanings assigned to them.

They stand for something in the same way that words do. Sensory loss can often be a ‘hidden’ disability which can frequently lead to isolation and frustration at not being able to communicate efficiently with other people. With hearing loss, day-to-day activities such as hearing a doorbell, using the telephone, watching television or taking part in conversations can produce feelings of inadequacy. Conversely, not being able to distinguish faces, read the time on a clock or drive can produce the same feelings in a person who has vision loss.

Having a dual sensory loss compounds the frustration and isolation a person feels when trying to communicate effectively. One of the needs of people with a sensory impairment is to be able to obtain information. Whether it is written, spoken or signed information, it needs to be in an accessible format. Outcome 3 The main causes of sensory loss are vision loss, hearing loss or both ( Deaf blindness ) Sensory loss may be congenital or acquired. For example, cataracts can form at any age, but they can also be present at birth (congenital cataracts).

Congenital – present at birth. Acquired – anything that is not present at birth but develops some time later. The percentage of the general population likely to have sensory loss is 45%. Outcome 4 Sight loss – It is important that you are aware if someone you support is showing signs of developing sight loss. Some of the signs you may notice are as follows. Moving about cautiously, holding books or reading material close to the face or at arm’s length. Overcautious driving habits, finding lighting either too dim or too bright.

Frequent eye glass prescription change or squinting or tilting the head to see. Difficulty in recognising people, changes in leisure activities, changes in personal appearance. Bumping into objects or appearing disoriented or confused. Hearing loss – It is also important that you can identify if someone you are supporting is developing hearing loss. Some of the signs you may notice are as follows. Not responding when you speak to them from behind. Often asking people to repeat what they have said or not hearing when someone knocks at the door or rings the bell.

Complaining that people mumble or speak too quickly, having difficulty hearing when several people are present. Needing the tv/radio/stereo to be louder than is usual for others. Having difficulty following speech with unfamiliar people or accents and having problems using the telephone. Deaf blindness – When people experience a loss of both vision and hearing, you may notice a combination of any of the signs that I have mentioned above. Support should be obtained from a range of sources, such as health services, social services, specialist organisations and support groups.

Outcome 5 If you have concerns, it is important that you talk to the person you support and explain what can be done to check out what is happening. Go through the options for investigating the cause of the loss and ensure that you have the person’s agreement to contacting the relevant health professional. The initial contact is likely to be the GP, who can arrange for further specialist tests. If the person you support has family or informal carers as part of their support network, you should also talk to them if the person agrees.

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